Terms & Conditions

WhippersnappersChristmasShow.co.uk and WhippersnappersWinterWonderland.co.uk is an online booking service for Whippersnappers Winter Wonderland from Whippersnappers. We will endeavour to provide a service to you with reasonable care and skill.

The use of and access to the pages of this website are subject to the terms and conditions set out below. By using this website, you agree to accept these terms and conditions. If you do not agree, you are not authorised to use this website and you should exit the website immediately.

Your safety and enjoyment are our prime concern. We want to ensure that you have as much fun as possible in a safe environment.

All guests need to keep tickets for their activities on them at all times. If a ticket is lost, please contact us at info@whippersnapperswinterwonderland.co.uk immediately and a new one will be issued, providing you have your original booking reference number.

Guests are responsible for declaring any medical conditions which may affect their ability to partake in Christmas Show visits or put their health at risk.

An adult (17 or over) must accompany all children under 16 years.

In the absence of negligence or fraudulent misrepresentation, neither Whippersnappersnor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Whippersnappers premises.

Neither Whippersnappers nor its employees or agents shall be responsible for any loss, theft or damage to valuables or any personal property that belongs to any guest whilst on Whippersnappers property.

If Whippersnappers is unable to provide a service as a result of a situation beyond our reasonable control, we will endeavour to rearrange your booking. However we will not accept liability for any additional losses you incur as a result of a situation beyond our reasonable control.

Making a booking

By making a booking at WhippersnappersChristmasShow.co.uk you have accepted our Terms and Conditions.

Online booking in advance is recommended to avoid disappointment.

For refunds and cancellations see section below.

WhippersnappersChristmasShow.co.uk reserves the right to refuse admission if you are any more than 15 minutes late. Please note that no refunds or transfers will be allowed.

Refund and Cancellation Policy

Cancellation on our side

If WhippersnappersChristmasShow.co.uk Whippersnappers Winter Wonderland is unable to provide a service as a result of a situation beyond our reasonable control, we will endeavour to rearrange your booking. However, we will not accept liability for any additional losses you incur as a result of a situation beyond our reasonable control.

Cancellation on your side

If you decide not to attend, the following cancellation/refund policy is in place:

  • At least 7 days notice of activity date - WhippersnappersChristmasShow.co.uk Whippersnappers Winter Wonderland Entry Voucher for booking value less a booking fee of or £10 or 10% of the value of the booking, which ever is the greater
  • Less than 7 days notice of activity date - No refund or transfer allowed

If a booking amendment has been made, point 1 above is invalid as the cancellation policy is based on the original booking date and not subsequent booking amendments.
Cancellations or amendments can only be made by the card holder.
For bookings of more than 10 people a minimum of two week's notice is required to cancel or amend a booking. After this time no refunds/transfers will be allowed.

You are advised to arrive at least 15 minutes prior to your WhippersnappersChristmasShow.co.uk Whippersnappers Winter Wonderland start time at all times.

If you are not ready by the start time of your activity you will be classed as late for your booking. This may result in you being refused admission; in such cases no refund or transfer will be allowed.

Health and Safety

In the absence of negligence or fraudulent misrepresentation, neither WhippersnappersChristmasShow.co.uk Whippersnappers Winter Wonderland nor its employees or agents shall be responsible for the death, personal injury or illness of any guest.


If any of the following conditions apply to you, you won't be able to take part in this WhippersnappersChristmasShow.co.uk Whippersnappers Winter Wonderland experience:

  • If we suspect you are under the influence of alcohol or drugs
  • If you have a medical condition which may affect your mobility
Check In

Please leave plenty of time for your journey to Whippersnappers Winter Wonderland. We strongly recommend arriving at least 15 minutes prior to your activity start time to allow adequate time. During busy periods and holidays, you may need to allow more time.

If you are late for your session start time this will impact your session duration. Please check all traffic reports before your journey to Whippersnappers Winter Wonderland as we cannot be held responsible for late arrivals due to being delayed by traffic.

Lost Property

For lost property enquiries please email info@WhippersnappersWinterWonderland.co.uk If your item is found, items will be held by Whippersnappers Winter Wonderland for a maximum period of one month. After this time, if the item remains unclaimed, the item will be donated to charity. Whippersnappers Winter Wonderland accepts no responsibility for returning items to you, or for any items of lost property that remain unclaimed within this timeframe.

Privacy Policy

At WhippersnappersChristmasShow.co.uk Whippersnappers Winter Wonderland we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Please view our Privacy Policy http://www.WhippersnappersChristmasShow.co.uk/privacy_policy.php for further details.

Your email ticket
  1. When you book we save your contact details and email you your ticket. You must keep a record of this and print it out as your entry requirement.
  2. Displaying your acknowledgement email with unique reference number on your mobile phone is acceptable as long as everything is clearly visible.
  • Full terms and conditions will be included within your introductory email.
  • Whippersnappers Winter Wonderland will not be held accountable for the results of you not following the correct procedure.

Thank you for your co-operation and the Whippersnappers Winter Wonderland team look forward to seeing you at the Show

Website Use

We may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified terms on the website. Accordingly your continued access or use of this website shall be deemed by your acceptance of the terms applicable from time to time. You should check these terms from time to time and each time you revisit this website.

1. Privacy Policy

In the course of your use of this website, you may provide to Whippersnappers Winter Wonderland may otherwise obtain, information about you. For example, when you submit an email form via the Contact Us web page of this website, we may need to know your name, e-mail address, mobile telephone number and home address details in order to contact you in relation to your query or to provide the information requested by you.

Use of personal information

Information collected by this website, will be processed in accordance with this policy for the following purposes:

  • To assess the function and performance of this website.
  • To assess the needs of our customers, to market products and services from Whippersnappers
Use of cookies

Our website also uses cookies to collect information about your access to the website and the services we provide. Our use of cookies will identify a user's device by which they access this website (such as their computer), but they do not, of themselves, personally identify users.

Cookies are pieces of information that include a unique reference code that an internet site transfers to your device to store and sometimes track information about you. A number of cookies we use will last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and last for longer.

We use cookies for the following reasons:

Necessary session management
  • managing your login session so you can move easily from one page to another within the website and your page requests are loaded in smooth and secure manner;
  • collecting statistical information about how you use the website so that we can improve the site;
  • remembering that you have used the website before; this means we can identify the number of unique visitors we receive to different parts of the site;
  • storing your preferences and selections;
  • customising elements of the layout and/or content of the pages of the website for you;

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our website you may not be able to take full advantage of the website if you do so.

In addition to cookies, we use pixel gifs/web beacons in relation to your use of the website - these are small image files that may be placed by us or third parties in respect of your use of the website or within the body of our newsletters so we or third parties can understand which parts of the website are visited or if particular content is of interest.

So that we can offer you the best possible online experience, new services using cookies may be added to our website from time to time. We aim to keep the cookies information provided her as accurate as possible and use all reasonable efforts to regularly review and update the details. When we update these details we will post changes on this page or on other pages of our website or let you know about these changes in any communications we send to you.

Accessing your personal information

You are protected by law through the Data Protection Act 1998. Whippersnappers Winter Wonderland and all retailers with access to your personal data are obliged to comply with this at all times. In particular you have a right to ask what information Whippersnappers Winter Wonderland or a retailer holds about you and for a copy of that information to be made available to you. For your information, Whippersnappers Winter Wonderland has a policy of not keeping any of your financial information on its servers at any time in order to protect your security. GOODWEBSITE.BIZ do not share customer details under any circumstances with any third parties, unless required to do so by the forces of law.

2. Your General Responsibilities and Acknowledgements
  • You are responsible for the interpretation between your PC and the website.
  • You will not use the website in such a way as to corrupt data, insert or knowingly or recklessly transmit or distribute a virus or other form of message which may affect the performance or functionality of a computer system or hack into any computer system via the website.
  • You acknowledge that you can be held legally liable for what you say or do online. For example, you can be held accountable for defamatory comments, threats and statements that are illegal or fraudulent.
3. Whippersnappers Winter Wonderland Proprietary Rights
  • This website provides information of a general nature and is designed for information purposes only and should not be relied upon without making other enquiries appropriate to the circumstances.
  • You acknowledge that all intellectual property rights in the design of the website and the contents, selection and arrangement of all of the material which is available on this website ("the Material") belongs to GOODWEBSITE.NET.
  • Whippersnappers Winter Wonderland grants you a limited licence to access the Material from a single personal computer and to print a hard copy of such items of Material solely for your personal, non-commercial use provided that you leave all copyright, trade mark and other proprietary notices intact and that you agree not to copy, download, store in any medium, display, adapt, modify, manipulate, translate, distribute, transmit or re-transmit, transfer, sell, re-publish any such Material (including any software used in the creation of this website) or to create any derivative works based on any such Material for any purposes other than those noted above. No Material may be commercially exploited in any way, without the prior written permission of Whippersnappers Winter Wonderland. Modification of any of Materials or use of the Materials for any of the above prohibited purposes will infringe Whippersnappers Winter Wonderland's trade marks and other intellectual property rights.
4.Your Personal Information

Any personal information you supply to Whippersnappers Winter Wonderland will be used as set out in our Privacy Policy, which forms part of these terms and conditions. You undertake that all details and representations you provide to us for the purpose of registering on the website are correct.

5. Disclaimers and Limitation of Liability
  • To the maximum extent permitted by law, Whippersnappers Winter Wonderland disclaims all express and implied warranties with regard to the information, services, and materials contained on this website. All information, services, and materials are provided "as is" and "as available" without warranty of any kind including in relation to, the accuracy and completeness of the website's contents. Whippersnappers Winter Wonderland further accepts no responsibility or liability for, and makes no warranties, that functions contained at this website will be uninterrupted or error-free or that defects will be corrected or that this website or the server that makes it available is free of any virus or other harmful elements. For your own safety you should take regular back-up copies of data and use the latest virus checking software and Whippersnappers Winter Wonderland cannot accept any liability arising from your failure to do so. Note that some jurisdictions do not allow the exclusions of implied warranties so some or all of the above exclusions may not apply to you.
  • This website contains links to other websites which are independent of Whippersnappers Winter Wonderland and are maintained by third parties. Whippersnappers Winter Wonderland is not responsible for the contents of any third party websites and shall not be liable for any damages or injury arising from the contents of such websites. Any links to other websites are provided as a convenience to you as a user of this website, and does not imply Whippersnappers Winter Wonderland's endorsement of the linked websites or association with their operators. Any third party that wishes to establish links to this website should notify Whippersnappers Winter Wonderland of their intention prior to doing so. Whippersnappers Winter Wonderland reserves the right to deny permission for any such links to this website.
  • Save as in respect of liability for death or personal injury arising out of negligence, fraud and for any other liability which may not by applicable law be excluded or limited, Whippersnappers Winter Wonderland disclaims to the fullest extent permitted by law, (i) any liability for loss or damages arising out of or in connection with the use or of reliance placed on this website, any of its contents or any other website to which this website has links (ii) any liability for indirect or consequential loss or damages, (iii) any liability for loss of data, income, profit or opportunity, loss of or damage to property and any claims of third parties; in each case even if Whippersnappers Winter Wonderland has been advised of the possibility of such loss or damage or if such loss or damage were reasonably foreseeable.
6. Miscellaneous
  • If any court finds any provision of these terms to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.
  • These terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or in writing, except in relation to fraudulent misrepresentation.
  • These terms shall be governed by and construed in accordance with English law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts, provided that Whippersnappers Winter Wonderland may apply to any court worldwide in order to protect or enforce its intellectual property rights.
7. Accessibility

Access to the website may be suspended temporarily and without notice in the case of failure, maintenance or repair or for reasons beyond Whippersnappers Winter Wonderland's control.

If you cannot fully access the information on a particular page, please use the Contact Us web page links on each page of this website to notify us. We will do our best to make the information available to you, possibly in an alternative format.

5 star review in Timeout magazine!

Visit Santa's Grotto in Dulwich Park and enjoy Whippersnappers Winter Wonderland. This is a 2017 Christmas fundraising event organized and managed by the Whippersnappers organization. Our Winter wonderland is an annual fundraising event which raises money to maintain our inclusive community arts centre in Dulwich Park and to run inclusive activities for children and adults with disabilities.

2017 is the first time we have increased our Winter Wonderland ticket price since we opened in 2012. This year we will also be increasing the hourly rate of our staff wages to reflect their London living costs.

More about our organization here

Children: £22.50 (includes photo)
Adults: £9

Book online here
If you do not pay online your
reservation will not be held.

Book by telephone
0208 69316 82
0207 738 66 33

Find us on the map here
Santa's Grotto is in Dulwich
College Lodge, Old College Gate,
College Rd, Dulwich Park, SE217BQ